FAQs

Medicube Frequently Asked Questions (FAQs)

1. What skin types are Medicube products suitable for?

Medicube products are developed and dermatologist-tested for all skin types, including sensitive skin. Each product page includes detailed information to help you choose the right solution for your specific concerns.

2. Are Medicube products safe for sensitive skin?

Yes! Many Medicube products are formulated without harmful irritants and are tested for skin safety. We also offer lines like Red Line for sensitive skin to help minimize irritation.

3. Are Medicube products vegan or cruelty-free?

Medicube is committed to ethical skincare. Many of our products are vegan-friendly and cruelty-free. Please refer to individual product pages for specific ingredient information.

4. Can I return or exchange Medicube products?

Yes, you may return eligible items within 14 days of delivery, provided they are unopened, unused, and in their original packaging. Opened skincare products are non-returnable for hygiene reasons. Please review our Return Policy for full details.

5. What items are non-returnable?

Due to hygiene standards, the following items are non-returnable:

Opened or used skincare products
Items marked "Final Sale"
Gift cards

6. How long does shipping take?

Standard U.S. Shipping: 3–7 business days
Expedited Shipping (if available): 1–3 business days
International Shipping: 7–14 business days (may vary due to customs)

7. Where does Medicube ship?

We ship worldwide to most countries. Shipping availability and costs will be displayed during checkout based on your location.

8. How do I know which Medicube product is right for me?

Each product page includes detailed descriptions, ingredient lists, and usage instructions. You can also contact our customer support team for personalized recommendations.

9. Are Medicube products clinically tested?

Yes. Our products are clinically tested and dermatologist-approved, ensuring safe and effective results.

10. How do I use Medicube skincare devices like AGE-R Booster Pro?

Each device comes with a user manual and step-by-step instructions. You can also find video tutorials and tips on our official website to help you achieve the best results.

11. Do Medicube products expire?

Yes. All products include an expiration date or a PAO (Period After Opening) symbol on the packaging. Please follow the recommended usage period for best results.

12. How can I contact Medicube customer support?

For any questions or concerns, please contact us at:
📧 medicube.usa@gmail.com
Our team typically responds within 24–48 hours on business days.