Medicube Return Policy

At Medicube Skincare, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to make the process simple and stress-free.

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Eligibility

This return policy applies only to items purchased directly from medicubeskincare.com.
If you purchased Medicube products from an authorized retailer, please refer to that retailer’s return policy.

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Return Window

You may initiate a return within 14 days of your order delivery date.

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Product Condition

To qualify for a return, products must be:

• Unopened and unused

• In their original packaging

• Sealed with all labels intact

Due to hygiene and safety standards, opened or used skincare products cannot be returned unless they were received damaged or defective.

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How to Start a Return

1. Contact our support team at support@medicubeskincare.com within 14 days of receiving your order.

2. Include your order number and the reason for return.

3. We will provide you with return instructions and the return shipping address.

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Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item was received damaged or defective, or

• There was a fulfillment error on our part.

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Refunds

• Once we receive and inspect your return, we will process your refund to the original form of payment within 2–5 business days.

• Shipping fees are non-refundable unless the return is due to a Medicube error.

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Non-Returnable Items

Please note that the following items cannot be returned:

• Opened or used skincare products

• Items marked “Final Sale”

• Gift cards

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Questions?

We’re here to help! For any return assistance or general inquiries, please contact our customer support team:
📧 support@medicubeskincare.com

Thank you for choosing Medicube Skincare. We appreciate your trust in our products and are committed to ensuring your satisfaction.